Privacy Policy

Last updated: Sept 15 2025
Yo-Yo WORKS, trading as Yo-Yo Office Ltd (company no. 8994572, registered in England & Wales, VAT no. GB 189773928, Unit 1 Vulcan Court, Vulcan Way, Coalville, Leicestershire, LE67 3FW), is committed to protecting your privacy and handling your data fairly and transparently.

This policy explains what personal data we collect, how we use it, and your rights under UK data protection law.
  1. Information we collect
    2. We may collect the following personal information when you use our website or contact us:
    • Enquiry & showroom forms: name, email, phone, company, type of organisation, enquiry details.
    • Newsletter sign-ups: name and email.
    • Orders & contact via Shopify: name, contact details, billing/shipping details, and order information.
    • Cookies & analytics: browsing behaviour, device type, IP address (via Google Analytics, Meta Pixel, and similar tools).
  2. How we use your information
    3. We use your personal data to:
    • Respond to enquiries and arrange showroom appointments.
    • Manage client relationships and fulfil orders.
    • Send newsletters and updates (only if you’ve opted in).
    • Improve our website and services through analytics.
    • Maintain records for business and legal compliance.
    We only share your data with trusted third-party service providers (e.g. Zoho CRM, Shopify, website hosting, analytics providers) who process data on our behalf under strict agreements.
  3. Cookies
    4. Our website uses cookies to:
    • Ensure the site functions properly.
    • Analyse visitor behaviour (Google Analytics).
    • Measure marketing performance (Meta Pixel and similar tools).
    You can control cookies through your browser settings. By using our site, you agree to the use of cookies unless you disable them.
  4. Marketing & newsletters
    5. We will only send you marketing emails if you have actively opted in. You can unsubscribe at any time using the link in our emails or by contacting us at enquiries@yoyoworks.co.uk.
  5. Data retention
    6. We retain personal data only as long as necessary for the purposes described in this policy, unless a longer retention period is required by law (e.g., financial records).
  6. Your rights
    7. Under UK GDPR, you have the right to:
    • Access the personal data we hold about you.
    • Request correction of inaccurate data.
    • Request deletion of your data (where legally possible).
    • Object to or restrict certain processing (including marketing).
    • Withdraw consent at any time.
    To exercise your rights, contact us at enquiries@yoyoworks.co.uk.
  7. Data security & transfers
    8. We use appropriate security measures to protect your data. Your information is stored in the UK/EEA, and we do not transfer it outside these regions.
  8. Contact us
    9. If you have any questions about this Privacy Policy or how we handle your data, please contact:

    Yo-Yo WORKS (Yo-Yo Office Ltd)
    Unit 1 Vulcan Court, Vulcan Way, Coalville, Leicestershire, LE67 3FW
    Email: enquiries@yoyoworks.co.uk

    If you are unhappy with how we handle your data, you also have the right to complain to the Information Commissioner’s Office (ICO).